Here are some answers to our most commonly asked questions:
📦 Q: What is your return policy?
A: We allow returns within 30 days of purchase. Items must be in their original condition with all tags attached. Returns are accepted by mail.
🌍 Q: Do you ship internationally?
A: Yes! We offer FREE worldwide shipping to most countries. International shipping rates and delivery times may vary by destination.
🚚 Q: How long does shipping take?
A: Shipping times vary by location:
• Japan: 10-13 business days (plus 3 days processing)
• International: 18-28 business days (plus 3 days processing)
📍 Q: Can I track my order?
A: Yes! You will receive a tracking number via email once your order has shipped. You can use this number to track your delivery status.
✨ Q: How do I care for my new item?
A: Please refer to the care instructions provided with your item. If you have any questions, feel free to contact us at info@decorfear.com.
✏️ Q: Can I cancel or change my order?
A: Please contact us as soon as possible at info@decorfear.com if you need to cancel or make changes. We'll do our best to accommodate your request before shipping.
💬 Q: How can I contact customer support?
A: Email us at info@decorfear.com or call +81 80-4456-8161. We're here to help!
Frequently Asked Questions (FAQ)
Find quick answers to common questions about shopping at Decorfear. Can't find what you need? Contact us.
?? Orders & Checkout
How do I place an order?
Browse products, add to cart, and proceed to checkout. Provide shipping address and payment information to complete your purchase.
Can I modify or cancel my order?
Yes, if not yet processed or shipped. Contact us immediately at info@decorfear.com with your order number. Once shipped, follow our return process.
What payment methods do you accept?
Visa, Mastercard, American Express, JCB, PayPal, Shop Pay, and other methods shown at checkout.
Is my credit card information safe?
Yes. We use SSL encryption and never store complete credit card details.
Can I use multiple discount codes?
No, only one code per order. The system applies whichever gives the best discount.
?? Shipping & Delivery
Shipping times
Domestic (Japan): Standard 5-7 days, Express 2-3 days
International: Worldwide: 10-20 business days
Processing time (1-3 days) is separate from shipping time.
Do you offer free shipping?
Yes! Free standard shipping on all domestic and international orders.
How can I track my order?
You'll receive a tracking number via email once shipped. Track via your account or the shipping confirmation email.
What if my package is lost or damaged?
If tracking shows delivery but you haven't received it, wait 24-48 hours and check with neighbors. For damaged packages, take photos and contact us immediately.
Can I change my shipping address?
Only if not yet shipped. Contact info@decorfear.com immediately with your order number and new address.
?? Returns & Refunds
Return policy
30 days from delivery for most items. Items must be unused, in original condition with tags attached. Contact us for return authorization first.
How to return an item
- Email info@decorfear.com with order number
- Wait for return authorization
- Pack securely in original packaging
- Ship to provided address
Who pays return shipping?
Customer pays unless return is due to our error (wrong/defective item, shipping damage).
Refund timeline
5-10 business days after we receive and inspect your return. Allow additional 5-10 days for your bank to post the refund.
Non-returnable items
- Personalized/custom items
- Final Sale items
- Gift cards
- Intimate/sanitary goods
- Digital products
??? Products
Are your products authentic?
Yes, 100% authentic. We work directly with trusted suppliers and manufacturers.
Do you restock sold-out items?
We try to restock popular items. Sign up for restock notifications on product pages or contact us about specific items.
Can I see products in person?
We're online-only without a physical showroom, but provide detailed photos, descriptions, and measurements.
Do you offer wholesale/bulk discounts?
Yes! Contact info@decorfear.com with your wholesale inquiry.
?? Account & Privacy
Do I need an account to order?
No, you can checkout as guest. However, accounts let you track orders, save addresses, and view order history.
Forgot password?
Click "Forgot Password" on login page and enter your email for reset instructions.
How do you protect my information?
Review our Privacy Policy for details on data protection.
Unsubscribe from emails?
Click "Unsubscribe" at the bottom of any marketing email or contact us.
?? Pricing & Promotions
Currency and tax
Prices displayed in JPY (�) by default. International customers may see local currency at checkout. Tax calculated at checkout based on shipping address.
How to use discount codes
Enter code in "Discount Code" field at checkout and click "Apply."
Why isn't my code working?
Codes may have expiration dates, minimum purchase requirements, or exclusions. Contact us if issues persist.
?? Customer Service
Contact us
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Email: info@decorfear.com
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Support: info@decorfear.com
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Website: www.decorfear.com
Response time: 24-48 hours during business days
Business hours
Monday-Friday, 9:00 AM - 6:00 PM JST. Closed weekends and Japanese national holidays.
?? International Customers
Do you ship internationally?
Yes, to most countries. Enter your address at checkout to verify delivery availability.
Customs fees
International customers are responsible for customs duties, import taxes, and fees. These are not included in our prices or shipping costs.
Can you mark as gift to avoid fees?
No, we're legally required to accurately declare contents and value.
Still have questions? Contact us at info@decorfear.com
