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Shipping Policy

At Unique, we understand the importance of efficient and reliable shipping. Here's a comprehensive overview of our shipping policy:

• Free Shipping: We offer free shipping on all orders.

• Standard Shipping: Our standard shipping typically takes 3-7 business days.

• Express Shipping: Express shipping is available for an additional fee and takes 1-3 business days.

• International Shipping: We ship worldwide. International shipping rates and delivery times vary.

• Tracking: You will receive tracking information via email once your order has shipped.

• Lost or Damaged Items: We are not responsible for items lost or damaged during shipping. However, we will work with you to resolve any issues.

For more detailed information or specific shipping questions, please contact our customer service team.

Shipping Policy

Last Updated: November 9, 2025

At Unique, we strive to deliver your orders quickly and efficiently. Please review our shipping policy to understand our processes, timelines, and costs.

1. Processing Time

Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). Processing time is separate from shipping time and includes:

• Order verification and payment confirmation
• Product preparation and quality checks
• Packaging and labeling

Note: During peak seasons (holidays, sales events), processing times may be extended to 3-5 business days. We will notify you if there are any delays with your order.

2. Shipping Methods and Delivery Times

Domestic Shipping (Within Japan)

• Standard Shipping: 5-7 business days - free
• Express Shipping: 2-3 business days - ¥1,200
• Free Standard Shipping: Available on all orders 

International Shipping

We ship to select countries worldwide. International shipping times and costs vary by destination:

• Asia-Pacific: 7-14 business days
• North America: 10-20 business days
• Europe: 10-20 business days
• Other regions: 15-30 business days

International shipping costs are free.

3. Shipping Carriers

We partner with reliable shipping carriers to ensure your order arrives safely:

• Japan Post
• Yamato Transport (Kuroneko)
• DHL Express (for international orders)
• UPS (for international orders)

All shipments include tracking numbers so you can monitor your delivery.

4. Order Tracking

Once your order ships, you will receive:

• A shipping confirmation email with your tracking number
• A link to track your package in real-time
• Estimated delivery date

You can also track your order by logging into your account on our website.

5. Shipping Costs

Shipping costs are calculated based on:

• Delivery destination
• Package weight and dimensions
• Selected shipping method

The exact shipping cost will be displayed at checkout before you complete your purchase which is free.

6. Free Shipping

We offer free standard shipping on domestic orders :

• Applies to standard shipping only (not express)
• Is valid for shipping addresses within Japan
• Cannot be combined with certain other promotions (unless specified)

7. International Orders - Customs, Duties, and Taxes

Important: International customers are responsible for all customs duties, import taxes, and fees charged by their country. These charges are:

• Determined by your local customs authority
• Not included in our product prices or shipping costs
• Payable by you upon delivery or customs clearance

We have no control over these charges and cannot predict their amount. Please check with your local customs office for more information.

Customs Declarations: We accurately declare the contents and value of all international shipments as required by law. We cannot mark items as "gifts" or undervalue items to help you avoid customs fees.

8. Delivery Issues

Lost Packages

If your tracking information shows your package was delivered but you haven't received it:

1. Check with neighbors or building management
2. Verify the shipping address on your order confirmation
3. Wait 24-48 hours (sometimes carriers mark packages as delivered early)
4. Contact us at support@decorfear.com if you still can't locate your package

We will work with the carrier to investigate and resolve the issue.

Damaged Packages

If your package arrives damaged:

1. Take photos of the damaged packaging and items
2. Contact us immediately at support@decorfear.com
3. Provide your order number and photos

We will arrange for a replacement or refund at no additional cost to you.

Incorrect Address

Please ensure your shipping address is correct before completing your order. If you need to change your address:

• Contact us immediately at support@decorfear.com
• We can update the address if your order hasn't shipped yet
• Once shipped, we cannot change the delivery address

We are not responsible for orders shipped to incorrect addresses provided by the customer.

9. Delivery Delays

While we strive to meet our estimated delivery times, delays may occur due to:

• Weather conditions or natural disasters
• Carrier delays or service disruptions
• Customs processing (for international orders)
• Incorrect or incomplete shipping information
• Remote or hard-to-reach locations

We are not responsible for shipping delays caused by carriers or circumstances beyond our control.

10. Undeliverable Packages

If a package is returned to us as undeliverable due to:

• Incorrect address provided by customer
• Multiple failed delivery attempts
• Refusal of delivery
• Unclaimed package

We will contact you to arrange reshipment. You will be responsible for paying the reshipping costs.

11. Multiple Item Orders

If you order multiple items:

• Items may ship separately from different warehouses
• You may receive multiple tracking numbers
• Delivery dates may vary for each shipment

You will not be charged shipping , even if items ship separately.

12. Pre-Orders and Backorders

For pre-order or backordered items:

• Estimated ship dates will be displayed on the product page
• We will notify you if there are any changes to the expected ship date
• In-stock items in the same order may ship separately

13. Order Modifications

To modify or cancel your order:

• Contact us immediately at support@decorfear.com
• Include your order number and requested changes
• We can only modify orders that haven't been processed or shipped

14. Shipping Restrictions

We currently ship to most countries worldwide. However, we cannot ship to:

• P.O. boxes for certain products
• Military APO/FPO addresses (contact us for options)
• Countries with trade restrictions or embargoes

If you're unsure whether we ship to your location, please contact us before placing your order.

15. Holiday Shipping

During major holidays and peak shopping seasons:

• Processing times may be extended
• Carrier delivery times may be longer than usual
• We recommend ordering early to ensure timely delivery

We will post holiday shipping deadlines on our website and social media channels.

16. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us:

Unique
Email: info@decorfear.com
Website: www.decorfear.com

Our customer service team is here to help ensure your order arrives safely and on time!

Here are some answers to our most commonly asked questions:

• Q: What is your return policy?
  A: We allow returns within 30 days of purchase. Items must be in their original condition with all tags attached.
• Q: Do you ship internationally?
  A: Yes, we ship to most countries worldwide. Please note that international shipping rates and delivery times may vary.
• Q: How long does shipping take?
  A: Shipping times vary depending on your location. For domestic orders, please allow 3-7 business days. For international orders, please allow 7-14 business days.
• Q: Can I track my order?
  A: Yes, you will receive a tracking number via email once your order has shipped. You can use this number to track the status of your order.
• Q: How do I care for my new item?
  A: Please refer to the care instructions provided with your item. If you have any further questions, feel free to contact us.
• Q: Can I cancel or change my order?
  A: Please contact us as soon as possible if you need to cancel or make changes to your order. We will do our best to accommodate your request.

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you'll find answers to the most common questions about shopping at Unique. If you can't find what you're looking for, please don't hesitate to contact us.

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📦 Orders & Checkout

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping address and payment information to complete your purchase.

Can I modify or cancel my order after placing it?

Yes, but only if your order hasn't been processed or shipped yet. Please contact us immediately at support@decorfear.com with your order number. Once an order has shipped, you'll need to follow our return process.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express, JCB), PayPal, Shop Pay, and other payment methods displayed at checkout.

Is it safe to use my credit card on your website?

Absolutely! We use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers.

Do you offer gift wrapping?

Currently, we don't offer gift wrapping services, but our products come beautifully packaged. You can add a gift message in the order notes at checkout.

Can I use multiple discount codes on one order?

No, only one discount code can be applied per order. The system will automatically apply the code that gives you the best discount.

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🚚 Shipping & Delivery

How long does shipping take?

Domestic (Japan):

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days

International:

• Asia-Pacific: 7-14 business days
• North America & Europe: 10-20 business days
• Other regions: 15-30 business days

Please note that processing time (1-3 business days) is separate from shipping time.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders domestic and International 

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can also track your order by logging into your account on our website.

What if my package is lost or damaged?

If your tracking shows delivery but you haven't received your package, please wait 24-48 hours and check with neighbors. If your package arrives damaged, take photos and contact us immediately. We'll work with the carrier to resolve the issue.

Do you ship internationally?

Yes, we ship to most countries worldwide. International customers are responsible for any customs duties, import taxes, and fees charged by their country.

Can I change my shipping address after placing an order?

Only if your order hasn't shipped yet. Contact us immediately at [Your contact email] with your order number and new address.

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↩️ Returns & Refunds

What is your return policy?

You have 30 days from delivery to return most items. Items must be unused, in original condition, with all tags attached. Please contact us for return authorization before sending anything back.

How do I return an item?

1. Contact us at support@decorfear.com with your order number
2. Wait for return authorization and instructions
3. Pack the item securely in original packaging
4. Ship to the address provided

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective product, or damage during shipping).

How long does it take to receive my refund?

Once we receive and inspect your return, we'll process your refund within 5-10 business days. Please allow additional time for your bank or credit card company to post the refund (typically 5-10 business days).

Can I exchange an item?

We don't offer direct exchanges. Please return the original item and place a new order for the item you want. This ensures you receive your new item as quickly as possible.

What items cannot be returned?

The following items are non-returnable:

• Personalized or custom-made items
• Items marked as "Final Sale"
• Gift cards
• Intimate or sanitary goods
• Digital products

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🛍️ Products

Are your products authentic?

Yes, all our products are 100% authentic. We work directly with trusted suppliers and manufacturers to ensure quality.

How do I know what size to order?

Each product page includes detailed measurements and size information. If you're unsure, please contact us for assistance before ordering.

Do you restock sold-out items?

We try to restock popular items when possible. You can sign up for restock notifications on the product page, or contact us to inquire about specific items.

Can I see products in person before buying?

We're an online-only store and don't have a physical showroom. However, we provide detailed photos, descriptions, and measurements for all products.

Are your products eco-friendly?

We're committed to sustainability and work with suppliers who share our values. Look for eco-friendly labels on product pages, and feel free to contact us for more information about specific products.

Do you offer wholesale or bulk discounts?

Yes! Please contact us at support@decorfear.com with details about your wholesale inquiry, and we'll be happy to discuss options.

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👤 Account & Privacy

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and view order history.

How do I create an account?

Click "Account" or "Sign In" at the top of our website, then select "Create Account." You'll need to provide your email address and create a password.

I forgot my password. What should I do?

Click "Forgot Password" on the login page, enter your email address, and we'll send you instructions to reset your password.

How do you protect my personal information?

We take your privacy seriously. Please review our Privacy Policy for detailed information about how we collect, use, and protect your data.

How do I unsubscribe from marketing emails?

Click the "Unsubscribe" link at the bottom of any marketing email, or contact us to update your preferences.

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💳 Pricing & Promotions

What currency are your prices in?

Prices are displayed in USD by default. International customers may see prices in their local currency at checkout.

Do your prices include tax?

Prices do not include tax. Applicable taxes will be calculated and displayed at checkout based on your shipping address.

How do I use a discount code?

Enter your discount code in the "Discount Code" field at checkout and click "Apply." The discount will be reflected in your order total.

Why isn't my discount code working?

Discount codes may have expiration dates, minimum purchase requirements, or product exclusions. Check the terms of your code, and contact us if you continue to have issues.

Do you offer student or military discounts?

We occasionally offer special promotions. Sign up for our newsletter to stay informed about sales and exclusive offers.

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📞 Customer Service

How can I contact customer service?

You can reach us at:

• Email: info@decorfear.com
• Website: www.decorfear.com

We typically respond within 24-48 hours during business days.

What are your business hours?

Our customer service team is available Monday-Friday, 9:00 AM - 6:00 PM JST (Japan Standard Time). We're closed on weekends and Japanese national holidays.

Do you have a phone number I can call?

We primarily handle inquiries via email to ensure we can provide detailed, accurate responses. Please email us at support@decorfear.com.

I have a question that's not answered here. What should I do?

Please don't hesitate to contact us at support@decorfear.com. We're here to help and happy to answer any questions you may have!

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🔒 Security & Trust

Is your website secure?

Yes, our website uses SSL encryption to protect your data. Look for the padlock icon in your browser's address bar.

How do I know this isn't a scam website?

We're a legitimate business powered by Shopify, a trusted e-commerce platform. You can verify our authenticity through our social media presence, customer reviews, and secure payment processing.

Do you sell or share my information?

No, we do not sell your personal information to third parties. Please review our Privacy Policy for complete details.

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🌍 International Customers

Do you ship to my country?

We ship to most countries worldwide. Enter your address at checkout to see if we deliver to your location.

Will I have to pay customs fees?

International customers are responsible for any customs duties, import taxes, and fees charged by their country. These charges are not included in our prices or shipping costs.

Can you mark my package as a "gift" to avoid customs fees?

No, we're required by law to accurately declare the contents and value of all shipments. We cannot mark items as gifts or undervalue items.

How long does international shipping take?

International shipping typically takes 7-30 business days depending on your location. Customs clearance can add additional time.

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Still have questions? We're here to help! Contact us at support@decorfear.com and we'll get back to you as soon as possible.